Manager, Participant Services
Core
Provide direct oversight of client relationships and internal Benefits Administration support staff, ensuring timely completion of deliverables and managing major enrollment initiatives.
Role type
Manager, Benefits Administration and Client Services
Builds
Client service delivery and benefits administration support
Domain
Professional Services / Human Resources / Benefits Administration
Deliverable
client delivery
Required skills
Benefits Administration, Client Relationship Management, Team Leadership, Enrollment Management, Stakeholder Communication, Issue Escalation, Performance Counseling, Documentation Management, Service Quality Monitoring, Revenue Growth Analysis
Preferred skills
Supervisory experience, Customer Service, Information Processing, Human Resources
Technologies
N/A
Responsibilities
Serve as the primary point of escalation for client issues and concerns. Coordinate all aspects of client major enrollment initiatives, particularly annual enrollment. Provide meaningful leadership support to assigned counselees. Conduct daily and weekly reviews of scheduled and completed tasks for assigned accounts. Update and post timely changes to client documentation. Monitor client satisfaction and identify opportunities to improve the overall client experience. Model and reinforce a client-first approach across the team.
Seniority
Manager, supervisory level
