Contractor Performance Manager (South West)
Core
Manage the performance and capacity of a supply chain of building contractors and suppliers to meet key performance metrics in insurance property reinstatement and building repair.
Role type
Senior supply chain performance manager (construction/insurance)
Builds
Contractor network performance, supplier capacity, and service delivery for insurance claims
Domain
Insurance claims management + Construction/Building repair
Required skills
Supplier performance management, SLA/KPI tracking, supplier recruitment and vetting, capacity planning, data analysis (Excel/MI), complaint resolution, H&S regulation knowledge (CDM, asbestos), FCA conduct requirements, customer relationship management, travel management
Preferred skills
CIOB or RICS membership, CII or CILA qualification, contractor onboarding experience, surge event response (flood/storm), cost validation and estimating, site safety qualifications (SMSTS/SSSTS/IOSH/NEBOSH), UK claims market knowledge, job management systems (Power BI)
Technologies
Excel, Power BI, job management systems
Responsibilities
Build and train a network of quality contractors; recruit and vet suppliers; manage supplier capacity and adapt to demand changes; interpret management information to prioritize supplier management; advise and drive performance improvements; identify poor performance and implement improvement plans; conduct site and desktop audits; mediate complaints; manage internal and external client relationships; ensure supplier compliance with H&S and FCA procedures; achieve growth and financial targets
Seniority
Senior, hands-on IC