Director, Product Manager - Institutional Platform
Core
Own the end-to-end product experience for enterprise clients integrating with Galaxy's institutional custody and trading services, from technical scoping through go-live and steady-state usage.
Role type
Director, Product Manager (Institutional Platform)
Builds
Institutional custody and trading platform integrations, client-facing documentation, and internal tooling to reduce integration time.
Domain
Digital assets / Financial technology
Required skills
Product management, solutions engineering, digital assets domain knowledge, enterprise client management, technical specification translation, documentation development, stakeholder management, roadmap planning, metrics definition
Preferred skills
Crypto exchange or custodian experience, technical writing or developer experience (DX) background
Technologies
Institutional custody platforms, trading platforms, APIs, market data systems, order entry systems, trade reconciliation systems, post-trade reporting systems
Responsibilities
Own the product experience for enterprise clients using Galaxy's institutional custody and trading platform, act as the primary product point of contact for clients during integration, partner directly with client engineering and operations teams to troubleshoot integration issues, collaborate with engineering, trading, operations, and compliance to ensure platform needs are met, identify recurring friction points and drive the roadmap for internal tools, own and continuously improve client-facing documentation, define and track metrics for onboarding health, represent the voice of the client internally
Seniority
Director, strategic leadership with hands-on execution