Strategy & Operations Associate - Global Customer Success
Core
Improve global customer success operations by turning data into decisions, building forecasting tools, and implementing AI-driven process improvements for StubHub's ticket marketplace.
Role type
Strategy & Operations Associate (Customer Success)
Builds
Forecasts, capacity models, dashboards, and automated reporting tools for global customer success teams.
Domain
Live event ticketing marketplace / Customer Success Operations
Deliverable
dashboards & analysis
Required skills
SQL, data analysis, forecasting, capacity planning, AI/automation prototyping, stakeholder management, operational problem solving
Preferred skills
Experience with imperfect data, curiosity about AI/automation, cross-functional collaboration
Technologies
SQL, spreadsheets, dashboards, AI tools
Responsibilities
Connect data on customer outcomes and productivity to enable team decisions; Develop forecasts and capacity models for headcount and budget planning; Study customer interactions to identify improvement opportunities; Prototype AI and automation to reduce manual reporting; Own end-to-end ambiguous projects from definition to implementation; Establish shared metrics and review routines for global partners.
