Telefonischer Mitarbeiter (m/w/d) Sachbearbeitung Refinanzierung
Core
First point of contact for customer inquiries regarding refinancing and rate reductions, handling applications and pre-approvals for financing in automotive, direct loans, and credit cards via phone and email.
Role type
Customer service representative (refinancing)
Builds
Refinancing and loan management processes for financial products
Domain
Financial services / Customer support
Deliverable
client delivery
Required skills
German (fluent), PC proficiency, multi-system navigation, attention to detail, communication
Preferred skills
Interest in finance, experience in customer service
Responsibilities
Review refinancing applications and rate reduction requests, conduct pre-approvals for automotive/direct loan/credit card financing, handle inbound and outbound customer inquiries, document communications in the customer database, contact customers or client agents for follow-ups