Técnico/a de Operaciones de Liquidación de Tarjetas y Soporte Operativo
Core
Manage operational requests related to card settlement, including commission bonuses, default contracts, and official requirements, while providing second-level support for incidents from internal offices and recovery teams.
Role type
operational IC card settlement specialist
Builds
card settlement processes and contract regularizations
Domain
banking + card operations
Required skills
credit/debit card operations, settlement and contract regularization, commission and bonus management, default contract handling, settlement statement interpretation, claims management, official requirement processing, ticketing tools, Excel for controls and tracking, banking environment knowledge
Preferred skills
analytical capability, attention to detail, evidence maintenance, prioritization, clear communication, operational autonomy, internal client orientation
Technologies
ticketing tools, Excel
Responsibilities
manage operational requests for card settlement and commission bonuses, provide second-level support for incidents from internal teams, handle claims and official requirements, process default and contentious contracts, interpret settlement statements, maintain evidence and traceability for requests
Seniority
Junior to Mid-level, hands-on IC