Associate Customer Success Manager - Risk
Core
Post-sales role connecting strategic clients to LSEG's Risk solutions to drive adoption, expansion, and revenue retention.
Role type
Associate Customer Success Manager (Risk)
Builds
Workflow solutions for Risk products within assigned accounts
Domain
Financial markets infrastructure, Risk, Compliance, and Governance
Required skills
Governance, Risk & Compliance specialist knowledge, KYC, AML, financial markets understanding, retention strategy execution, workshop delivery, usage data interpretation
Preferred skills
Banking sector experience, Fintech partnership experience, analytical thinking
Technologies
Open-platform projects, AML name/payment screening products
Responsibilities
Define business outcomes and orchestrate comprehensive success plans, build relationships with business decision makers, educate customers on Risk functionality, execute retention strategies, interpret usage information to mitigate cancellations, identify renewal and upsell opportunities, deliver tailored engagements like workshops
Seniority
Senior Associate
