Junior Support Specialist - POS
Core
Junior Support Specialist preparing POS parameters, communicating with banks, providing helpdesk support, and troubleshooting payment terminals for Monri Payments' merchant clients.
Role type
Junior IC support specialist (payments/POS)
Builds
SinglePOS payment terminals and related services for merchants
Domain
Fintech / Payments / POS hardware
Deliverable
client delivery
Required skills
PC proficiency (MS Office, Excel, Windows), written and spoken communication, organization, multitasking, integrity, reliability, team orientation, willingness to learn
Preferred skills
Network knowledge, financial industry experience, English language skills
Technologies
SinglePOS, MS Office, Excel, Windows
Responsibilities
Prepare SinglePOS parameters per bank agreements, communicate with partner banks and exchange data, provide helpdesk support to clients, assist with terminal operations and transaction verification, resolve technical issues remotely, analyze traffic and create reports for management, analyze logs and errors, educate users, work shifts
Seniority
Junior, hands-on IC
