Support Technico-Fonctionnel Aladdin
Core
Functional and technical support for the Aladdin Front-to-Back platform, serving banking and insurance clients.
Role type
Senior functional support engineer (Aladdin platform)
Builds
Front Office tools and trading workflows for financial institutions
Domain
Financial services / Banking and Insurance
Required skills
Aladdin platform expertise, Front Office tools (OMS, PMS, pricing), ticketing systems (Jira, ServiceNow), SQL, Agile methodologies, asset management, post-trade processes
Preferred skills
Database knowledge, performance optimization, continuous improvement
Responsibilities
Gather and analyze functional requirements, write detailed specifications, lead project planning and coordination, provide Level 1 and 2 support for Aladdin, diagnose and resolve incidents, update user documentation, track KPIs, monitor market and application evolutions
Seniority
Mid-level, hands-on IC