Менеджер з контролю якості (USA)
Core
Quality control manager for a US-based remote back-office supporting home repair masters, focusing on process improvement and error analysis.
Role type
Quality Control Manager
Builds
Internal business processes and quality standards for a home repair service platform
Domain
Home services / Quality Assurance
Deliverable
dashboards & analysis
Required skills
Quality control, Data analysis, Excel/Google Sheets, Process improvement, Root cause analysis, English (B1-B2)
Preferred skills
Experience in business analysis
Responsibilities
Identify errors in processes, Analyze calls and chats to find root causes, Work with analytics and data in Excel, Generate and implement ideas for process improvement
Seniority
Mid-level, hands-on IC
