HelpDesk specialist
Core
First-line technical support specialist handling employee IT requests, account administration, and office infrastructure.
Role type
HelpDesk specialist
Builds
IT support services for company employees
Domain
Defense technology / Corporate IT
Deliverable
client delivery
Required skills
Microsoft 365 administration, Windows 10/11 and macOS administration, ticketing systems (Freshservice, Jira), network basics (TCP/IP, DNS, DHCP, VPN), information security principles (passwords, MFA, access control)
Preferred skills
Command line usage (Windows, macOS, Linux)
Responsibilities
Process and resolve employee IT tickets (access, passwords, M365, printers, peripherals), onboard/offboard employees (create/block M365 accounts, manage hardware), maintain asset registry, support office infrastructure (printers, conference room equipment)
Seniority
Junior to Mid-level (1+ years experience)
