[Group] IT Apprentice
Core
Assist the IT team with user support and service desk activities, contributing to the resolution of low-complexity requests and incidents.
Role type
IT Apprentice (Service Desk)
Builds
Internal IT support services for employees
Domain
IT / Service Desk
Deliverable
client delivery
Required skills
Basic Microsoft Office (Word, Excel, PowerPoint), Intermediate English, Hardware troubleshooting, Software installation and configuration, User access management, Ticket tracking
Responsibilities
Assist with employee IT support and service requests; Support the opening, registration, and tracking of support tickets; Assist in identifying and resolving basic hardware, software, system, and peripheral issues; Support the installation, configuration, and updating of software and equipment; Assist with the creation, modification, and maintenance of user access; Escalate more complex tickets to the appropriate team members; Support the team with other Service Desk activities and routines.