Support Specialist
Core
Support client inquiries and guide them through service activation for online payment solutions.
Role type
Support Specialist
Builds
Online payment services for merchants
Domain
Fintech / Payments
Deliverable
client delivery
Required skills
Windows OS, MS Office, written documentation, CRM systems, web technologies (HTML, HTTP, POST, GET), English language
Preferred skills
Customer service orientation, organizational skills, precision, willingness to learn
Responsibilities
Communicate with clients via written and oral channels, guide clients through service activation, enter and activate clients in test and production environments, resolve client inquiries, provide clear usage instructions, ensure high customer satisfaction, collaborate with other company departments
