ServiceNow Application Portfolio & Governance Analyst
Core
Maintain and govern Application Portfolio Management (APM) data within ServiceNow to ensure accuracy, structure, and alignment between applications, services, and business capabilities.
Role type
Application Portfolio & Governance Analyst
Builds
Application portfolio insights, dashboards, and reports for IT leadership decision-making
Domain
IT Service Management / Application Portfolio Management
Deliverable
dashboards & analysis
Required skills
ServiceNow Administration, Application Portfolio Management (APM), ServiceNow data model knowledge, IT Service Management concepts, data quality management, portfolio analysis
Preferred skills
Experience with CMDB and service mapping, audit and risk assessment support
Technologies
ServiceNow
Responsibilities
Maintain and govern APM data within ServiceNow, manage application lifecycle statuses, conduct portfolio analysis to identify redundant applications, ensure accurate mapping between business applications and services, support CMDB data governance activities, develop dashboards and reports for governance forums, collaborate with application owners and stakeholders, assist in defining APM processes, support audits and regulatory reporting
Seniority
Mid-level, hands-on IC
