Director, Application Support
Core
Provide strategic and operational leadership for Alkami's Application Support function, managing teams to ensure high-quality support for digital banking solutions at scale.
Role type
Director, Application Support (Strategic & Operational Leadership)
Builds
Alkami's unified digital sales and service platform for U.S. banks and credit unions
Domain
Fintech / Digital Banking
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Strategic planning, People leadership, Operational excellence, Incident management, Cross-functional governance, Risk compliance
Preferred skills
Experience with ServiceNow, Support Hub, KPI ownership, Stakeholder management
Technologies
ServiceNow, Alkami Support Hub
Responsibilities
Execute and operationalize the Application Support vision and strategy; Lead, develop, and mentor front-line Application Support Managers; Establish and enforce standard operating rhythms for managers; Serve as escalation point for complex client issues; Represent Application Support in cross-functional forums; Ensure practices align with corporate policies and regulatory expectations
Seniority
Director, strategic & operational leadership