Senior Technical Account Manager, Cash App Pay & Afterpay
Core
Senior Technical Account Manager supporting Cash App Pay and Afterpay merchants in North America, ensuring integration health and driving commercial growth.
Role type
Senior IC Technical Account Manager (Payments/Fintech)
Builds
Cash App Pay and Afterpay merchant integrations and adoption
Domain
Fintech, Payments, Buy-Now-Pay-Later (BNPL)
Deliverable
client delivery
Required skills
JavaScript, HTML, CSS, SQL, payments infrastructure knowledge, API integration expertise, incident management, data analysis, C-suite stakeholder engagement, AI tool usage
Preferred skills
Buy-now-pay-later (BNPL) experience, payment processing experience, merchant acquiring experience, background in incident management
Technologies
Datadog, SumoLogic, HTML, CSS, JavaScript, SQL
Responsibilities
Identify and act on post-sales growth opportunities to drive GPV and feature adoption; Provide education to merchants on features and deliver quarterly technical reviews; Partner with Solutions Engineering for seamless pre-sales to post-sales handoffs; Work cross-functionally to provide technical and operational solutions; Represent the merchant voice to Product and Engineering for feature requests; Lead integration health monitoring via KPIs and root-cause analysis; Leverage HTML, CSS, and JavaScript to solve integration issues on merchant websites and terminals; Participate in on-call incident response rotation; Leverage AI and automation tools for efficiency in analysis and issue detection.