Help Desk Engineer
Core
Managing internal IT infrastructure, systematizing technical processes, and supporting the team's hardware, network, and access needs.
Role type
Help Desk Engineer / IT Support Specialist
Builds
Internal IT infrastructure, user accounts, and technical processes for a cross-platform EdTech/AI/Lifestyle company.
Domain
IT Operations / Internal Infrastructure
Deliverable
infrastructure
Required skills
Google Workspace administration, network technologies (TCP/IP, DNS, DHCP, VPN), macOS and Windows diagnostics, hardware procurement and setup, password managers, onboarding/offboarding support, process automation.
Preferred skills
Information security basics, access control systems, Bash/PowerShell/Python scripting, SaaS administration (Slack).
Responsibilities
Maintain office IT infrastructure (network, Wi-Fi, internet, backup links), administer Google Workspace and corporate accounts, manage hardware lifecycle, support employee onboarding/offboarding, assist with technical questions and internal events, systematize and automate internal IT processes.
Seniority
Mid-level, hands-on IC