Network Officer - Cairns
Core
Visible frontline presence supporting passengers, promoting safe travel, and ensuring compliance with fare and behavioral conditions across the public transport network.
Role type
Network Officer (Transport Compliance & Customer Service)
Builds
Safe, reliable, and customer-focused public transport services
Domain
Public Transport / Urban Mobility
Required skills
Conflict resolution, de-escalation, legislative authority application, report writing, physical endurance, stakeholder collaboration
Preferred skills
Empathy, sound judgment, resilience, integrity
Responsibilities
Conduct routine ticket inspections, exercise legislative authority to issue warnings/infringement notices, engage passengers on ticketing products, manage sensitive interactions, maintain safety presence onboard, complete enforcement reports, support drivers and respond to incidents
Seniority
Mid-level, hands-on IC