Client Operations Project Manager
Core
Strategic partner and primary point of contact for assigned partners, practice areas, clients, and internal teams to facilitate day-to-day administrative operations and resolve complex client accounting issues.
Role type
Client Operations Project Manager
Builds
Client/matter lifecycle processes including new business intake, billing, e-billing, collections, and engagement letters
Domain
Legal services / Law firm operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
project management, client administration, billing and collections management, process improvement, stakeholder liaison, financial analysis, compliance administration, contract management, data tracking, problem-solving
Preferred skills
advanced degree, relevant certifications
Technologies
Outlook, Excel, Aderant Expert, iManage
Responsibilities
Serve as primary point of contact for partners and clients regarding client accounting procedures; prepare and deliver regular updates on client onboarding, billing, collections, and financial performance; facilitate new business intake and new engagement letter requests; manage billing rates, pricing strategies, and alternative fee arrangements; track matter accruals against approved budgets; coordinate responses to client audit requests; resolve invoice issues and accelerate collections; identify and implement process improvements to increase efficiency.
Seniority
Mid-level, hands-on IC