(Senior) Customer Delivery Manager (d/w/m)
Core
End-to-end customer delivery manager for a GovTech SaaS platform that makes legal regulations machine-readable, responsible for the full lifecycle from contract signing to implementation and ongoing operations.
Role type
Senior Customer Delivery Manager (SaaS/GovTech)
Builds
Custom no-code platform solutions for clients involving UI, forms, API integrations, AI modules, and document management (via careerplan.io/jobs/2425673-senior-customer-delivery-manager-dwm-at-rulemapping-solutions-gmbh)
Domain
GovTech, LegalTech, SaaS
Deliverable
production ML models
Required skills
Project management, IT Service Management (Incident, Change, SLA), cross-functional team leadership, no-code platform configuration, API integration, stakeholder management
Preferred skills
Experience in technical operations, SaaS, or IT consulting
Technologies
No-code platforms, API tools, AI modules
Responsibilities
Lead end-to-end customer projects from implementation to operations, manage interdisciplinary teams of automation engineers and legal experts, configure and deploy custom solutions on the no-code platform, handle service requests and incident management, develop and optimize delivery processes
Seniority
Senior, hands-on IC
