Enterprise Customer Success Manager (Technical)
Core
Technical advisor for strategic enterprise IoT deployments, ensuring platform value, environment stability, and rapid adoption of new use cases.
Role type
Senior IC Enterprise Customer Success Manager (Technical)
Builds
Dedicated ThingsBoard Private Cloud environments for 40+ enterprise customers on AWS, GCP, Azure, and StackIT
Domain
IoT / Cloud Infrastructure / SaaS
Required skills
IoT platform integration, MQTT/HTTP/CoAP protocols, REST APIs, JSON, JavaScript/Python scripting, Basic SQL, Kubernetes, managed databases, load balancers, enterprise stakeholder management
Preferred skills
ThingsBoard platform experience, German language, security/compliance questionnaires, enterprise procurement
Technologies
ThingsBoard, AWS, GCP, Azure, StackIT, Kubernetes, MQTT, HTTP, CoAP, REST, JSON, JavaScript, Python, SQL
Responsibilities
Act as primary technical contact for 2–6 strategic enterprise accounts; Advise engineers on mapping use cases to device profiles, rule chains, integrations, and dashboards; Review customer solutions for performance and scale; Build proofs of concept to unblock teams; Plan and control environment upgrades with Reliability Engineers; Demo new features (Trendz, Edge, mobile app) to drive adoption; Conduct quarterly business reviews and maintain CRM health records.
Seniority
Senior, hands-on IC
