Customer Service Representative (Spanish)
Core
Primary point of contact for Spanish-speaking clients, delivering support via chat, phone, and email while presenting new product features.
Role type
Customer Service Representative (Spanish)
Builds
Client relationships and customer loyalty for a fintech trading and investing platform.
Domain
Fintech / Financial Markets
Deliverable
client delivery
Required skills
Customer service experience, attention to detail, organizational skills, verbal and written communication, tech-savviness, problem-solving
Preferred skills
Fintech or technology industry experience, customer relations experience, trading or financial markets enthusiasm
Technologies
Chat, phone, email support tools
Responsibilities
Provide world-class service via chat, phone, and email; Present new product features, services and upgrades to clients; Build strong, long-term relationships with customers; Share feedback on customer needs, challenges and trends; Stay up to date with latest industry trends and regulatory requirements.
