Patient Financial Specialist
Core
Manage the complete patient billing cycle for surgical patients, including out-of-pocket balances, payment plans, and financial aid referrals.
Role type
Patient Financial Specialist (Healthcare Revenue Cycle)
Builds
Payment arrangements and financial assistance programs for surgical patients
Domain
Healthcare / Medical Billing
Deliverable
client delivery
Required skills
Patient communication, payment plan negotiation, financial aid coordination, billing inquiry resolution, account reconciliation, delinquency management, workflow analysis
Preferred skills
Healthcare billing knowledge, cross-functional collaboration, analytical decision-making, Excel/Google Sheets proficiency
Responsibilities
Assist patients with obtaining acceptable payment methods and down payments; Collaborate with financial aid and insurance enrollment teams; Work directly with patients to discuss financial arrangements; Act as a liaison between patients, billing, and physician offices; Resolve basic billing questions and procedure estimates; Follow up on patient balances and manage refunds; Monitor delinquent payment plans; Liaise with scheduling and office management teams; Analyze outcomes to identify workflow improvements