Knowledge Management Officer
Core
Manage the full lifecycle of ICT knowledge content, transforming complex technical information into clear, accessible documentation and communications for internal teams and customers.
Role type
Knowledge Management Officer (ICT)
Builds
Internal and customer-facing knowledge bases, support documentation, and service communications
Domain
Information Technology (ICT)
Required skills
Content creation and editing, plain English writing, accessibility principles, stakeholder collaboration, knowledge lifecycle management, quality assurance
Preferred skills
Experience with ICT support documentation, diverse audience tailoring
Technologies
Knowledge management platforms, corporate communication tools
Responsibilities
Develop, review, and maintain ICT support documentation; Write and refine content using plain English and accessibility principles; Manage internal and customer-facing knowledge bases; Draft and quality-assure customer communications including incident notifications and service updates; Apply knowledge management practices to update and retire content
Seniority
Mid-level, hands-on IC