Technical Writer
Core
Producing clear, accurate, and user-centric technical documentation (procedures, policies, playbooks) for Interac's digital payment and identity verification ecosystem to support compliance and internal knowledge management.
Role type
Senior Technical Writer (Compliance & IT)
Builds
Documentation libraries, knowledge bases, and process guides for financial technology products and security operations.
Domain
Financial Technology (Payments, Identity Verification, Fraud Protection) / IT Compliance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Technical writing, knowledge extraction from SMEs, process analysis, knowledge management, Agile methodology, ITSM/DevOps/ITIL familiarity, technical accuracy, time management, MS Office suite proficiency.
Preferred skills
Confluence, Lucidchart, ServiceNow, cloud/networking knowledge, PCI/ISO27001 environment experience.
Technologies
Confluence, Lucidchart, MS Teams, SharePoint, ServiceNow, MS Word, MS PowerPoint, MS Excel
Responsibilities
Building rapport with subject matter experts to generate accurate content; refining documentation practices; creating and maintaining procedures, policies, and playbooks; analyzing workflows for documentation; guiding repository creation; updating technical term libraries; developing best practice resources.
Seniority
Senior, hands-on IC