Application Support Specialist
Core
Provide professional support to users of software applications, ensuring requests and issues are understood, documented, resolved, or escalated.
Role type
Application Support Specialist
Builds
User support and issue resolution for software applications
Domain
IT / Software Support
Deliverable
client delivery
Required skills
Analytical skills, Problem-solving skills, Communication skills, Organizational skills, Attention to detail, Microsoft Office proficiency
Responsibilities
Assist users with software application requests and provide solutions or workarounds; Analyze, investigate, and reproduce reported application issues; Escalate unresolved issues to development or QA teams; Maintain application documentation, FAQs, and support procedures; Identify recurring issues to improve support processes.