Technical Support Engineer
Core
Investigating production issues, applying configuration changes, and troubleshooting web applications for B2B gaming partners.
Role type
Technical Support Engineer (B2B)
Builds
Live casino, slot, and virtual gaming products for operators and aggregators
Domain
iGaming / Online Casino
Deliverable
client delivery
Required skills
web application troubleshooting, structured log parsing (JSON), REST API concepts, monitoring tools (Grafana, Kibana), technical communication
Preferred skills
Bash, Python, SQL, Jira, frontend/backend troubleshooting, regex, gRPC/WebSocket familiarity
Technologies
Grafana, Kibana, JSON, REST API, gRPC, WebSocket
Responsibilities
Investigating production issues in collaboration with development teams, applying configuration changes based on customer requests, utilizing modern logging and monitoring tools, communicating with client support via chat and email, drafting technical explanations for B2B partners, tracking production incidents, reviewing game rules and mechanics for payout accuracy, troubleshooting web applications, managing defects through operational workflow
Seniority
Mid-level, hands-on IC
