Customer Service Representative II - Equipment & Fleet Management (Civil Service)
Core
Provides customer service and information for inquiries on various city services, resolving citizen complaints and answering requests.
Role type
Customer Service Representative II (Civil Service)
Builds
Customer service interactions and account management for city services
Domain
Municipal government / Public utilities
Deliverable
dashboards & analysis
Required skills
Customer service, Call handling, Account management, Cash handling, Data entry, Complaint resolution, Policy interpretation, Report preparation
Responsibilities
Receive and respond to walk-in inquiries regarding city services; Monitor and handle call center calls; Update customer accounts and records; Research and investigate billing complaints; Process payments and cash transactions; Endorse checks and prepare collections for deposit; Investigate problems and gather information to advise the public.
Seniority
Mid-level, independent decision-making