Supervisor - Public Safety Communications (Dallas Police) (Civil Service)
Core
Oversees and supervises call takers, dispatch operations, hiring processes, open records requests, and payroll functions for the Police Department.
Role type
Supervisor, Public Safety Communications
Builds
Police department communication services and operational efficiency
Domain
Public Safety / Law Enforcement
Required skills
Call center supervision, dispatch operations management, hiring and recruiting coordination, open records request handling, payroll administration, performance evaluation, compliance with civil service regulations
Preferred skills
MS Office skills, current TCOLE and/or TCIC/NCIC certifications
Technologies
Police information software, internal systems
Responsibilities
Monitor call taker performance and customer service delivery, evaluate and update communication methods, coordinate interview panels and onboarding, manage open records requests, approve leave and overtime, develop communications standards (via careerplan.io/jobs/24-17601-1-supervisor-public-safety-communications-dallas-police-civil-service-at-dallascityhall)
Seniority
Mid-level Supervisor, hands-on management