Call Centre Officer | NSW Government
Core
Respond to phone and live-chat enquiries, process applications and data, and provide administrative support to deliver high-quality customer service for the NSW Government.
Role type
Call Centre Officer (Administrative Support)
Builds
Customer service interactions and processed government applications
Domain
Public Sector / Government Services
Deliverable
dashboards & analysis
Required skills
Data entry, Transaction processing, Administrative systems, Ticketing platforms, Microsoft Office, Verbal communication, Written communication, Customer service, Attention to detail
Responsibilities
Respond to phone and live-chat enquiries, Accurately process applications and data, Maintain accurate records of customer communications, Provide administrative support including data entry and word processing, Perform general administrative tasks to support team operations