Customer Support Coordinator - LATAM
Core
Coordinate service requests, spare parts logistics, and technical support for JBT Marel's Latin American food and beverage customers.
Role type
Customer Support Coordinator (Service & Logistics)
Builds
Service events, spare parts distribution, and connectivity solutions for industrial food machinery.
Domain
Food & Beverage Technology / Industrial Equipment
Deliverable
client delivery
Required skills
Spanish (fluent), English (fluent), ERP/CRM proficiency, logistics documentation handling, SLA/KPI tracking, cross-functional coordination, technical request triage
Preferred skills
Experience with manufactured products field service, spare parts distribution, connectivity solutions troubleshooting
Technologies
SAP, Salesforce, SmartBase
Responsibilities
Receive and process customer service and spare parts requests; coordinate service events with technical teams; manage export/shipping documentation and compliance; track SLAs and customer satisfaction metrics; escalate critical technical issues; support invoicing and credit note processes.
Seniority
Mid-level, hands-on IC