Customer Support Specialist, №24699, Prom
Core
Handle customer and seller inquiries via email/chat regarding orders, payments, subscriptions, and logistics on Ukraine's largest marketplace.
Role type
Customer Support Specialist (e-commerce)
Builds
Resolves issues for millions of buyers and tens of thousands of sellers on Prom.ua
Domain
E-commerce / Marketplace
Deliverable
client delivery
Required skills
Email/chat support experience, Ukrainian language (fluent), KPI analysis, complex problem solving, decision making, attention to detail, adaptability
Preferred skills
Payment/transaction dispute handling, e-commerce principles
Technologies
Zendesk, Slack, Kibana, Telegram, internal admin systems
Responsibilities
Process customer/seller tickets via Zendesk, interact with logistics partners, collaborate with internal teams, analyze non-standard situations, improve support processes
Seniority
Individual Contributor
