Customer Success Specialist Kfz (m/w/d)
Core
Provide comprehensive service for car insurance customers via phone, email, and digital channels, handling inquiries, policy changes, and claims processing.
Role type
Customer Success Specialist (Car Insurance)
Builds
Individual customer offers, policy modifications, and car insurance claims settlements
Domain
Insurance / Automotive (via careerplan.io/jobs/2380131-customer-success-specialist-kfz-mwd-at-policen-direkt-versicherungsvermittlung-gmbh)
Deliverable
client delivery
Required skills
Car insurance knowledge, structured organization, direct customer contact, process improvement ideas
Preferred skills
Commercial training in insurance, proactive mindset, digital tools affinity