Customer Success Manager Schadenmanagement (m/w/d)
Core
First point of contact for customers during insurance claims, guiding them through the entire process from reporting to final settlement.
Role type
Customer Success Manager (Claims Management)
Builds
Insurance claims resolution process
Domain
Insurance / Financial Services
Deliverable
client delivery
Required skills
Claims processing, customer relationship management, coordination with insurers and third parties, process improvement, commercial training or degree in insurance/finance
Preferred skills
Interest in digital tools, proactive idea generation
Responsibilities
Receive and manage initial claim reports, guide customers through the claims lifecycle, coordinate with insurers and external experts, propose process optimizations
Seniority
Mid-level, hands-on IC (via careerplan.io/jobs/2380138-customer-success-manager-schadenmanagement-mwd-at-policen-direkt-versicherungsvermittlung)