Technischer CAD-Support (m/w/d)
Core
Technical support specialist for Palette CAD software, assisting customers with project realization via phone, remote support, and email.
Role type
Technical CAD Support Specialist
Builds
Palette CAD software solutions for customers
Domain
CAD software / Furniture & Woodworking industry
Deliverable
client delivery
Required skills
CAD software proficiency, technical troubleshooting, customer service, communication, German fluency, English proficiency, training content creation
Preferred skills
prior CAD experience, woodworking background (joiner/carpenter)
Responsibilities
Handle incoming customer inquiries, support customers with Palette CAD problems via phone/remote/email, create and update content for the E-Learning platform, act as a liaison between development and customers
Seniority
Entry-level / Junior