Technical Support Specialist
Core
Provide fast, accurate technical support for custom manufacturing ERP software (INNERGY Design, Microvellum Toolbox) and CAD/CAM integrations, while training AI systems to automate support.
Role type
Technical Support Specialist (SaaS/Manufacturing)
Builds
INNERGY Design, Microvellum Toolbox, AutoCAD-based integrations for custom manufacturers
Domain
Custom manufacturing / Woodworking / SaaS ERP
Deliverable
client delivery
Required skills
Troubleshooting complex technical issues, CAD/CAM workflow knowledge, AI system training (tagging/labeling), SLA management
Preferred skills
Experience with Intercom, Microsoft Dynamics, AutoCAD
Technologies
INNERGY Design, Microvellum Toolbox, AutoCAD, Intercom, Microsoft Dynamics
Responsibilities
Manage and resolve client issues via Intercom and Microsoft Dynamics; Diagnose and resolve issues related to INNERGY Design and AutoCAD integrations; Tag and label support tickets to train Intercom AI
Seniority
Individual Contributor