Customer Service Representative Opportunities
Core
Resolving escalated customer queries and issues via phone, email, and digital systems to ensure a positive customer experience for Kogan.com.
Role type
Customer Service Representative
Builds
Customer satisfaction and operational efficiency for an eCommerce business
Domain
eCommerce / Retail
Deliverable
client delivery
Required skills
Empathetic communication, problem-solving, attention to detail, multitasking, proficiency with IT and cloud-based tools
Preferred skills
University degree, tech-savviness, ability to work in a fast-paced environment
Responsibilities
Taking ownership of escalated customer queries, processing refunds and replacements, liaising with freight carriers, collaborating with internal teams to improve customer experience, assisting with process documentation and rollout, supporting training and onboarding of agents
Seniority
Entry-level to Mid-level, hands-on IC