Junior Customer Care Specialist (Hot line)
Core
Provide technical and informational support to clients via phone, assist with site verification, and handle non-standard requests.
Role type
Junior Customer Care Specialist (Hot line)
Builds
Client support services for an online betting and gaming platform
Domain
Gambling / Betting
Deliverable
client delivery
Required skills
High-level Ukrainian language proficiency, experience in direct client service, ability to work with large volumes of information, adaptability to shift schedules
Preferred skills
Experience in betting/gambling, experience in support channels (chat, email, calls), English language knowledge
Responsibilities
Provide technical and informational support to clients, deliver excellent phone customer service, interact with other departments to resolve non-standard requests, assist visitors with platform verification
Seniority
Junior, entry-level
