IT Support & Operations Lead (Office IT & Service Operations)
Core
Lead end-to-end IT support and manage third-party SaaS services for a real estate and hospitality company's Phuket office.
Role type
Senior IT Support & Operations Lead
Builds
Stable IT support operations and optimized SaaS service portfolio
Domain
Real Estate / Hospitality / Office IT
Required skills
IT support leadership, Windows/macOS troubleshooting, LAN/Wi-Fi administration, SaaS portfolio management, user access administration, billing and license control, vendor management, player-coach approach
Preferred skills
Google Workspace administration, basic Linux literacy, AI tool familiarity, vendor negotiation, real estate/hospitality experience
Technologies
Windows, macOS, Google Workspace, ClickUp, Slack, Zoom, Dropbox, Cloudflare, Namecheap, Miro, Figma, QuickBooks, Adobe CC, VPN, Zoho One, Wazzup24, CallGear
Responsibilities
Manage end-to-end IT support function including ticket logging, resolution, escalation, and process improvement; Act as technical lead for IT Support specialist; Handle corporate office IT including workstations, networking, and peripherals; Own third-party SaaS portfolio administration, billing, and license control; Serve as primary point of contact for service vendors
Seniority
Senior, hands-on IC