IT Technical Support
Core
Provide remote Level 1–2 technical support for employees, focusing on Microsoft 365 and cloud-based systems.
Role type
IT Technical Support Specialist
Builds
Secure and reliable access to company systems and applications
Domain
IT Services / Cloud Infrastructure
Required skills
Microsoft 365 administration, Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, user account management, MFA, Windows OS troubleshooting, networking, remote support tools, cybersecurity basics
Preferred skills
Microsoft Intune, endpoint management, VPN administration, IT asset management, ticketing systems, M365 security tools
Technologies
Microsoft 365, Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Windows OS, MFA, Microsoft Intune, VPN
Responsibilities
Troubleshoot issues involving laptops, desktops, email, applications, internet connectivity, VPN, and user access; Administer and support Microsoft 365 services; Manage user access, password resets, and account provisioning; Assist with device setup and configuration; Support employee onboarding and offboarding; Maintain IT documentation; Escalate complex technical issues
Seniority
Mid-level, hands-on IC