Customer Support Manager
Core
Manage customer support operations for mobile apps, handling inquiries, billing disputes, and feedback while collaborating on AI-powered support solutions.
Role type
Customer Support Manager (entry-level friendly)
Builds
High-quality support experience for mobile app users
Domain
Mobile apps, fintech (payments/billing)
Required skills
written communication, problem-solving, adaptability, customer focus, computer literacy, billing investigation, social media monitoring, process improvement, AI tool familiarity
Preferred skills
CRM/ticketing systems experience, payment platform knowledge, data analysis, multilingual skills
Technologies
Stripe, PayPal, AI-powered support tools, CRM, help desk systems, social media platforms
Responsibilities
Provide customer support via designated channels, investigate and document bugs, assist with billing inquiries and chargeback investigations, monitor social media feedback, maintain Tone of Voice, collaborate on process improvements, contribute to AI support solutions
Seniority
Individual Contributor, entry-level to mid-level
