Good things happen when people grow.
Core
Handle incoming and outgoing customer inquiries via chat and phone, resolve platform questions, and identify/register bugs for the Altegio SaaS platform.
Role type
Customer support specialist (technical support)
Builds
Customer support operations for an international SaaS booking platform
Domain
SaaS / Customer Support
Deliverable
client delivery
Required skills
Customer service, verbal communication, written communication, problem-solving, attention to detail
Preferred skills
Technical support experience, CRM/ERP systems experience, technical background
Responsibilities
Handle incoming and outgoing customer inquiries via chat and phone, Help customers resolve questions related to the Altegio platform, Identify and register bugs and technical issues, Pass bugs to the QA team with all necessary details, Follow up on customer issues and make sure they are properly addressed