Customer Success Manager
Core
Lead customer onboarding, technical support, and strategic guidance for a portfolio of clients using AI/ML retail operations tools.
Role type
Senior Customer Success Lead (Team Management)
Builds
AI/ML based forecasting, Demand Planning, Workforce Management, and Retail Operations Execution platform
Domain
Retail technology / SaaS
Deliverable
production ML models
Required skills
Customer onboarding, technical troubleshooting, relationship management, strategic advisory, team leadership, product documentation
Preferred skills
SaaS/B2B experience, cross-functional collaboration, upsell/cross-sell identification
Technologies
AI/ML, forecasting, demand planning, workforce management, scheduling
Responsibilities
Lead customer onboarding and implementation; resolve complex technical issues; manage customer portfolio health; mentor and develop a team of CSMs; drive renewals and upsells; create product documentation
Seniority
Senior, hands-on IC with team management
