Customer Success Agent (m/w/d)
Core
1st & 2nd Level support for ECM software Doxis ICA and surrounding systems like Active Directory, Microsoft 365, Firewall, DHCP.
Role type
Customer Success Agent (Technical Support)
Builds
Managed service operations ensuring smooth customer solution delivery
Domain
Enterprise Content Management (ECM) / IT Infrastructure
Required skills
ticketing systems, ECM software, Active Directory, Microsoft 365, Firewall, DHCP, structured work, customer service
Preferred skills
business process understanding, AI integration knowledge, teamwork
Technologies
Doxis ICA, Active Directory, Microsoft 365, Firewall, DHCP