Head of Operations (gn)
Core
End-to-end operational responsibility for the voiio platform, including planning, implementation, and optimization of core processes like event/course operations and vendor management.
Role type
Head of Operations (IC + Team Lead)
Builds
Standardized, automated operational workflows and SLA/quality management systems for a B2B SaaS platform.
Domain
B2B SaaS / Platform / Marketplace
Required skills
Operations/Business Operations/Service Delivery leadership, team scaling, process excellence (Lean, SOPs, SLA design), automation, data analytics, KPI-driven management, stakeholder management, project management, vendor management, risk & compliance management.
Preferred skills
Experience in B2B SaaS, platform, or marketplace environments.
Technologies
Ops/BI tools
Responsibilities
Plan, implement, and optimize core operational processes; build and scale standardized, automated workflows; lead a 3-person operations team; ensure data protection, security, and quality standards; initiate and lead strategic cross-functional projects.
Seniority
Senior, hands-on IC with team leadership