Head of Operations (gn)
Core
End-to-end operational leadership for the voiio platform, managing core processes like event/course operations and vendor management.
Role type
Head of Operations (IC with team leadership)
Builds
voiio platform (events, courses, vendor ecosystem)
Domain
EdTech / Social Impact / B2B SaaS
Required skills
Operations/Business Operations/Service Delivery expertise, team scaling and process optimization, cross-functional stakeholder management, data analytics and KPI-driven decision making, process design (Lean, SOPs, SLA), project leadership
Preferred skills
Experience in B2B SaaS, platform, or marketplace environments, technical affinity
Technologies
Ops/BI tools
Responsibilities
Plan, implement, and optimize core platform processes; build standardized and automated workflows; lead a 3-person operations team; ensure data protection, security, and quality standards; initiate and lead strategic cross-functional projects
Seniority
Senior, hands-on IC with team leadership