B2B Account Manager
Core
Managing relationships with international B2B clients using smart lockers and self-service solutions, ensuring commitments are fulfilled through cross-functional coordination.
Role type
Senior B2B Account Manager
Builds
Client relationships and service delivery for smart locker and self-service technology solutions
Domain
Logistics, RetailTech, IoT, Last Mile Delivery
Deliverable
client delivery
Required skills
International B2B client management, negotiation, relationship management, expectation management, contract and SLA management, cross-functional team coordination, incident management, risk identification
Preferred skills
Experience with IoT, self-service solutions, vending equipment, robotics, logistics, parcel lockers, Last Mile Delivery, RetailTech, integrated hardware and software solutions
Technologies
Smart lockers, self-service solutions, IoT, robotics, logistics systems
Responsibilities
Manage a portfolio of international B2B clients and act as the main point of contact, Build and maintain relationships with key client stakeholders and decision-makers, Understand the client's business, needs, objectives, and current priorities, Manage commercial agreements, contracts, and client expectations, Coordinate client commitments with Service, Operations, Logistics, Engineering, and other internal teams, Receive client requests and incidents, communicate them to the Service team, and monitor priorities, timelines, and resolution
Seniority
Mid-Senior, hands-on IC