Member Support Specialist- Sydney, NSW
Core
Act as the first point of contact for independent travel advisors and agencies, supporting them from onboarding through ongoing operations via phone, email, and Salesforce.
Role type
Member Support Specialist (B2B)
Builds
Onboarding processes, community events, and communication channels for independent travel advisors
Domain
Travel industry / Membership services
Deliverable
dashboards & analysis
Required skills
Customer service support, relationship building, written and verbal communication, problem solving, organizational skills, Microsoft Office (Excel), travel industry knowledge
Preferred skills
GDS systems experience, Salesforce/CRM case management, experience across multiple brands
Responsibilities
Handle member enquiries via Salesforce, phone, and email; run end-to-end onboarding for new advisors; coordinate network events and inductions; draft and distribute communications
Seniority
Individual Contributor