Group Life Claims Leader
Core
Lead a high-performing claims team to deliver innovative, tailored claims management for group life insurance members, guiding them through complex and sensitive situations towards recovery and wellbeing.
Role type
Senior Group Life Claims Leader
Builds
End-to-end claims operations and member recovery outcomes
Domain
Insurance / Group Life Claims
Deliverable
client delivery
Required skills
Group life claims management, complex case assessment, team leadership and mentoring, policy and legislative interpretation, coaching and capability development, strategic project contribution, data analysis and trend identification, stakeholder partnership
Preferred skills
Tertiary qualification in Business or related discipline
Technologies
Dashboards and reporting tools
Responsibilities
Lead, mentor, and develop an end-to-end claims team; Provide technical guidance on complex claims decisions; Coach team members to enhance quality and performance; Collaborate with Quality Assurance to identify capability gaps; Drive a culture of innovation and continuous improvement; Support organizational change and align team to business priorities; Partner with stakeholders to improve service delivery; Analyse reporting and trends to inform decision making; Ensure compliance with policy and legislative requirements.