Shangri-La The Marina, Cairns Talent Pool: Expressions of Interest
Core
Lead the Food & Beverage department at a 5-star luxury hotel, managing service quality, operations, and customer satisfaction across multiple outlets including a waterfront restaurant, bar, kiosk, and events.
Role type
F&B Team Leader
Builds
Guest dining experiences and event services
Domain
Hospitality / Luxury Hotel
Deliverable
product features
Required skills
Team leadership, F&B operations management, customer service, complaint handling, shift management, cash and card transaction processing, policy enforcement, quality control
Preferred skills
Restaurant A La Carte experience, RSA Certificate, flexibility for 7-day roster including weekends and holidays
Technologies
POS systems
Responsibilities
Oversee daily operations of F&B outlets, ensure service quality and cleanliness, manage staff performance and appearance, handle customer feedback and complaints, coordinate shift openings and closures, process payments and cash transactions
Seniority
Mid-level, hands-on IC